Lina Zubyte is a passionate Quality Enthusiast who loves to ask questions, test, collaborate with diverse departments and investigate issues. Lina has worked in companies of different sizes (large multi-national companies and startups), moved between countries for work and have had to adapt quickly to get out of comfort zone.
Favorite parts of being a quality professional for Lina are: diving deep into complex issues which may even reveal design or algorithm flaws, using monitoring tools and analytics data to understand the impact of found issues and collaborating with the team to build a high quality product.
In 2016, as part of a survey run by Oracle regarding tech trends, over 80% of businesses answered that they already have or will implement a chatbot by 2020. Few years down the road, the craze for chatbots is not as sky-rocketing but the trend is still there: more and more businesses are experimenting with chatbots, especially when it comes to customer-facing services.
With chatbots comes a huge amount of uncertainty: how do we actually make sure we build good chatbots? How can we test them?
Working with a chatbot as QA, I felt like the traditional methods of testing do not apply as well in this new area. It made me do a lot of research, experiment and even build my own chatbot to explore the topic more, hence my talk.
What should we think about when we build chatbots? How can we as QAs help to ensure the quality of a chatbot? In the end, what is a high quality chatbot? Join me in my session on Chatbots & QA to find out more about my learnings and get ready for the future.